Automotive Excellence SUMMER 2025_01_09-22-2025_DIGITAL - Flipbook - Page 36
Craig: What is the biggest opportunity you
see with customers who have engaged with
Imperial – to get more out of the relationship?
Craig: We hear a lot about technicians waiting on tool trucks or overpaying for tools.
How does Imperial Supplies help with that?
Travis: Many shops start with just a few
items, like nuts and fasteners, which is a
great place to begin. The real value shows
up when they start leaning on us for more.
Whether they are ordering through their
Dedicated Account Advisor or the Driven Advantage platform, they get faster ordering,
spend less time managing multiple vendors,
and gain more control over what comes into
the shop. Once they see how easy it is to
manage everything in one place, most shops
end up saying the same thing, I should have
done this a long time ago.
Travis: Imperial gives technicians direct
access to discounted tools and supplies
through their own login and personal payment method, so nothing is tied to the shop
or the owner. A lot of owners say that they
lose time when techs stop working to visit the
tool truck, and many know those tools come
with a high markup. This program gives techs
a more affordable, faster option while helping
the shop stay productive. It also works as a
strong recruiting and retention tool. In a market where good techs are hard to find, benefits like this can really set a shop apart. It’s like
having a virtual tool truck at your fingertips.
Craig: Can you share an example of a
customer that you’ve worked with?
Travis: We worked with Fred @ Fix it with Fred
and saw a big impact. Fred told us Imperial
completely changed how he looks at suppliers. He found our platform easy to navigate
and our support team responsive. His team
scan barcodes, add items to the cart, and
send them for approval. The shop now manages its own supplies and has saved 25%
since switching to Imperial Supplies. Fred's
team now spends less time chasing parts
and more time turning wrenches. That kind
of control is what most shops want.
Craig: How do you recommend shops go
about starting an engagement with Imperial?
Travis: Super easy! Shops interested in learning more about Imperial’s Field Service Program can simply scan the QR code below,
provide a few pieces of information, and
your Imperial Dedicated Account Advisor will
reach out with the next steps.
START AN ENGAGEMENT WITH IMPERIAL SUPPLIES TODAY!
Visit https://www.imperialsupplies.com/content/driven-brands-registration
or SCAN THE QR CODE!
PAGE 36
