Automotive Excellence SUMMER 2025_01_09-22-2025_DIGITAL - Flipbook - Page 35
icated Account Advisor will know your shop,
your people, and your priorities. They’re your
direct point of contact for everything: helping you find products, tracking orders, handling issues, and making sure nothing slips
through. They’re like an extra team member
at no extra cost making sure supplies never
slow you down. We’re not just a vendor; we’re
here to support your operations.
you avoid overstock and unnecessary spending. Our pricing is straightforward because
we do not build in extra costs for commission
sales reps. We make it easy with labeled bins
and simple reordering tools. Some shops
even use this to develop a tech by giving
them more responsibility. You get more control, more savings, and a setup that works for
your team
Craig: What would you say to a shop who is
hesitant to bring on Imperial Supplies because they don’t want to interfere with existing vendor relationships?
Craig: What should (our customers) look for in
a supplier?
Travis: Totally understandable. We’re not
here to replace a relationship that’s working.
Imperial Supplies can be a smart addition.
We help fill gaps, bring new savings opportunities, and take pressure off your team. You
can keep your current vendors and still let us
support you where it makes sense. No pressure, just solutions.
Craig: Shops always ask, if I order, how fast
can I actually get it? What does shipping and
delivery look like?
Travis: Most orders arrive in 1–2 days, depending on your location. We ship from five
distribution centers across the U.S. We know
time is money, and the last thing you want is
a tech leaving the shop to chase supplies. Our
goal is to keep your team moving with fast,
reliable delivery you can count on.
Craig: Sometimes we hear shops say, “I like
it when someone comes in and stocks my
shelves. I just don’t have time for that.” How is
Imperial’s approach different, and why might
it be a better fit for their shop?
Travis: That makes sense. At Imperial, we take
a different approach with Customer Managed
Inventory. You stay in control and only order
what your shop actually needs. That helps
Travis: We know everyone is busy and time is
everything. You need a supplier who understands how your shop runs. Someone who is
easy to reach, helps you find what you need
fast, and does not add more work to your day.
Imperial Supplies is focused on meeting the
needs of our customers and supporting the
needs of your business.
Craig: What are some of the biggest pain
points that your customers experience?
Travis: We see that the organization of hardware and consumables are some of the
biggest pain points. Imperial will come to
your parts rooms and provide a complete
makeover – we call this a shop conversion.
The result of this engagement saves time and
money for you, the customer.
Craig: What are the biggest benefits of working with Imperial?
Travis: Cost savings and transparency are
what we hear from customers as two of
the biggest benefits. For independent auto
shops that we’ve worked with, they can see
up to a 35% savings. They’ve said it seems
too good to be true, but it’s real savings. We
don’t sacrifice quality in parts with our conversions, and we save time. After the conversion, you know what you need to order, and
you are in control of managing your shop.
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